Rachel Hanniquet-Brooking: a powerhouse of change and transformation and an expert in operations. Rachel gives a customer centric approach to property after many years living abroad and working in the hotel, travel & tourism industry. She has built a reputation as a highly experienced and dedicated residential property director.
Rachel recently joined Grainger Plc as Head of Operations & Onboarding, where she is leading the charge for a national and growing portfolio. This episode will explore challenges with building a high-quality operation in an increasingly competitive BTR market, what a BTR provider can do now to build high quality operation and customer experience and predictions for 2021 and beyond.